So the flight on Saturday it was just a Florida summer afternoon where the wonderful weather wrecks havoc on all flights which I completely understand the airline can’t control so rather than fight with I might miss my connection and be stuck PS any flight I would have taken that night I would have been stuck somewhere so I figured MCO had an option for me next day at noon to get out before the next day’s thunderstorms. I've written a number of fact-based letters in the past that led to resolutions for prior incidents I've encountered in other industries that I've been loyal tried to not put a ton of details on that other thread as I didn’t want to derail the topic but anyways here’s the long story and understand I’m not trying to come here to whine about SW because usually they are good but this experience has me shaken up and truly considering other airlines (already put in a status match request with one). Let me know and I'll provide input on what you can provide to Customer Relations to further resolve. If no downsizing of the aircraft was made for both of the earlier flights, looks to me that you may be owed compensation for involuntary denial of boarding on top of a possible owed LUV Voucher from the gate CSA incident. Do you recall whether there was a late equipment change of the aircraft for both the 12p and 4:15p flights? I understand that a last-minute aircraft change from a 737-800 or MAX8 that would be full to a 737-700 plane could result in an oversale as the 700 has fewer seats. Did you get involuntary denied boarding a second time due to another oversale when you returned to the gate to board the 4:15p flight?ģ. Assuming you checked in after your reservation was confirmed and you came back to the gate on time. After the CSA rebooked you to the 10pm flight, assumed you called Customer Service, they confirmed they had room on the earlier 4:15p flight, and they did a free Same-Day Flight Change as part of A-List benefit with a confirmed reservation. Correct? Was it at that point that you were initially paged while waiting at the gate and informed that the flight was oversold and that you would be involuntary denied boarding and were rebooked to the 10p flight?Ģ. After you missed your original connecting flight from the weather delay and were rebooked to the 12p flight, I'm assuming you checked in and got to the gate on time. I would like to weigh in as I've had prior similar experiences in other industries. To clarify what happened, a few questions.ġ. Oh my, Looks like you were double-bumped. This topic was split off from the discussion about TSA at MCO. I had a confirmed seat on the noon flight but clearly this woman had it out for me when I hadn’t had any contact with her other than her paging me and immediately saying I won’t be on this flight and calling the supervisor to remove me because it was oversold but didn’t say that just picked me Thanks to the gate agent intentionally causing me to not board my flight they rebook me on a 10pm flight then I had to call reservations to use my A List perk to be moved to the 4:15 flight which ended up delayed because of weather (which had no affect on my noon flight) the ops agent refused to put me on that flight even though it had seats. Yep I submitted my compliant to customer relations and depending on how that goes it may be on the news as well. I met the rudest SW agent I have ever felt with and will probably cost the airline a lot of my business for the time being after my trip next weekend. TSA was a breeze with my clear/pre check at 10am but after that it went downhill fast. So today I flew out of MCO thanks to a delay yesterday that would cause me to miss my connection so they rebook me for today. I have a story for you and would love your input
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |